Terms and conditions | Nordic House

Terms & Conditions Overview

When you shop at Nordic House, you enter into an agreement with us as the seller. Below is a clear overview of everything you need to know for a safe and smooth shopping experience. By placing an order, you agree to comply with and be bound by the following terms and conditions.

These Terms and Conditions apply to all orders placed through nordichouse.ie. Please read them carefully before completing your purchase.

1. How Orders Work

By placing an order with us, you agree to these Terms and Conditions.
After placing your order, you will receive an email confirmation with your order details.
If you are under 18 years of age, a parent or guardian must approve your purchase.
Orders must be placed using accurate customer information and with the customer’s consent.

2. Privacy and GDPR

We treat your personal data with care and process it in accordance with:

EU General Data Protection Regulation (EU GDPR)
The Data Protection Act 2018 in Ireland

Your information is used only to process your order, improve your shopping experience, and prevent unauthorised access. For full details on how we collect and use your data, see our Privacy Policy.

3. Updates and Corrections

We regularly update our website to ensure all product descriptions, prices, and availability are accurate.

If an error occurs, for example an incorrect price or product information, we will contact you and offer a suitable solution. This may include cancelling the order, issuing a refund, or offering an alternative product.

4. Deliveries in Ireland

We currently deliver to addresses within the Republic of Ireland only, using trusted courier services to ensure safe and reliable shipping. We are unable to deliver to Northern Ireland at this time. If you need to confirm delivery options or times, please contact us by email at info@nordichouse.ie.

5. Payment and Delivery

Payment options
You can pay securely using our encrypted payment system. Available methods may include card payment or other secure providers. All prices shown on nordichouse.ie are in euro (€) and include VAT where applicable.

Delivery time
Orders are usually processed within 1–2 business days. Standard delivery within Ireland typically takes a further 3–9 business days. Estimated delivery times are shown on each product page.

Delivery method
Orders are shipped via reliable courier services directly to your delivery address or the nearest collection point.

6. Complaints and Returns

Complaints
If a product does not meet your expectations, you have the right to make a complaint under Irish consumer law. Please contact us at info@nordichouse.ie as soon as possible after discovering the issue.

How we handle complaints
If a product arrives damaged, defective or does not conform to the contract, please contact us as soon as possible with photos of the product and packaging. We will work with you to resolve the issue in accordance with your consumer rights, which may include repair, replacement, a price reduction or refund, depending on the circumstances.

If a return is approved, we will provide instructions and cover return shipping when required by law.

7. Right of Withdrawal and Returns

You have the right to cancel your purchase within 14 days of receipt of goods according to EU distance selling rules.

Returned products should be in their original condition, with all original packaging and accessories where possible. Customers may handle goods as reasonably necessary to establish their nature, characteristics and functioning. If goods have been handled beyond what is reasonably necessary, the customer may be responsible for any resulting diminished value, where permitted by law.

How to return a product

Email us at info@nordichouse.ie with your name and order number.
We will send return instructions.
Once the item is received and inspected, your refund will be processed.

Uncollected parcels
If a parcel is not collected and returned to us, a fee of 25 euro may be charged to cover handling and shipping costs.

8. If Your Delivery Is Damaged

If you notice damage when your order arrives, contact us immediately with photos and a short description.

We will arrange a replacement, spare parts, or refund depending on the case.

9. Questions or Concerns

If you have any questions about your order, delivery or returns please contact us or email us at info@nordichouse.ie

Purchase terms and conditions